Complete order and electronic or production-ready artwork .ai or .eps file must be received at the The Urban Circle by 10am CST, Monday - Friday. Production will start the following working day.
Your order will be produced and ready for carrier pick-up by midnight the next working day. Pick-up times vary based on the carrier and shipping method selected. Carrier pick-up is not guaranteed.
Weekends and holidays are not considered working days.
A phone number or e-mail address is required, including after hours contact information so that we can reach you with any questions regarding your order.
Artwork must be production-ready. The file must be received at the same time as the order in Adobe Illustrator® format.
Customer account must be in good standing and not on credit hold.
If order clarification is required, 24-Hour Service will not begin until answers received.
If a proof is requested, 24-Hour Service will not begin until the proof is approved.
Artwork Changes—Please allow additional time for artwork adjustments.
The Urban Circle cannot guarantee 24-Hour Service in the event of severe weather, natural disasters, acts of God or any other events outside of The Urban Circle’s reasonable control.
