Program Parameters
All catalog quantities apply
Less than minimums are not available
Case lot quantities only
Subject to inventory availability
Standard package only
Up to 3 drop shipment locations
Catalog minimum quantities apply per location
In the event that the item you ordered is out of stock, we will offer you an alternative item of equal or greater value (does not apply to calendars).
Order Requirements
- Order and artwork must be e-mailed to theurbancircle@tucllc.us
- Please include RUSH Request in the Subject Line
- Orders may be phoned to 713-226-8720.
- Complete order and electronic or production-ready artwork .ai or .eps file must be received at the The Urban Circle by 10am CST, Monday - Friday. Production will start the following working day.
- Your order will be produced and ready for carrier pick-up by midnight the next working day. Pick-up times vary based on the carrier and shipping method selected. Carrier pick-up is not guaranteed.
- Weekends and holidays are not considered working days.
- A phone number or e-mail address is required, including after hours contact information so that we can reach you with any questions regarding your order.
- Artwork must be production-ready. The file must be received at the same time as the order in Adobe Illustrator® format.
- Customer account must be in good standing and not on credit hold.
- If order clarification is required, 24-Hour Service will not begin until answers received.
- If a proof is requested, 24-Hour Service will not begin until the proof is approved.
- Artwork Changes—Please allow additional time for artwork adjustments.
- The Urban Circle cannot guarantee 24-Hour Service in the event of severe weather, natural disasters, acts of God or any other events outside of The Urban Circle’s reasonable control.
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